Note: This is a printed version of https://isc.uw.edu/support-resources/how-to-get-workday-help. Please visit this page on the ISC website to ensure you're referencing the most current information.

ISC

How to Get Workday HCM Help

Last updated Friday, April 19, 2024

  • Need help with Workday Finance?
    The UW Connect Finance portal is your first stop for self-help with new financial processes in Workday. Your department’s finance staff/business office can also help you with Workday Finance questions; if you’re not sure who your department-level finance contacts are, ask your manager.

    If you aren’t sure whether a question is about Workday Finance or Workday HCM, visit Changes to Workday Support for examples of where to go for support.

Select the appropriate option below to determine where to start when you need Workday HCM help.

  1. Refer to the Employee Workday Help self-service Support Resources.
  2. If you still have a question, contact your HR administrator or manager.
  3. Lastly, at the suggestion of your HR Admin/Manager, contact HCM Operations. Refer to the Tips To Help Us Help You page for guidance.

Refer to the Resources For Former Employees page for guidance.

This category applies if you hold HCM-related security roles in Workday such as (but not limited to):
– Academic Partner
– Costing Allocations Coordinator
– HCM Initiate 2
– HR Partner
– I-9 Coordinator
– Time and Absence Approver/Initiate

  1. Refer to Employee Workday Help self-service Support Resources.
  2. Then, if you still have a question, call/contact your Named Support Contact (NSC).
  3. If your NSC cannot resolve your issue, work with them to contact HCM Operations. Refer to the Tips To Help Us Help You page for guidance.

  1. If the issue will (or might) affect employee pay or benefits on the upcoming paycheck, contact HCM Operations; refer to the Tips To Help Us Help You page for guidance. Otherwise, refer to the Employee Workday Help self-service Support Resources.
  2. If you still have a question, contact HCM Operations – as a Named Support Contact, you have the option to open a ticket, or speak directly with your HCM Service Partner.

Related Links

Named Support Contacts

HCM Service Partners