How to Get Workday HCM Help

Note: This is a printed version of https://isc.uw.edu/support-resources/how-to-get-workday-help. Please visit this page on the ISC website to ensure you're referencing the most current information.

ISC

Need help with Workday Finance?
The UW Connect Finance portal is your first stop for self-help with new financial processes in Workday. Your department’s finance staff/business office can also help you with Workday Finance questions; if you’re not sure who your department-level finance contacts are, ask your manager.

If you aren’t sure whether a question is about Workday Finance or Workday HCM, visit Changes to Workday Support for examples of where to go for support.

Select the appropriate option below to determine where to start when you need Workday HCM help.

If You Are a UW Employee...

Refer to the ISC’s self-service Support Resources.
If you still have a question, contact your HR administrator or manager.
Lastly, at the suggestion of your HR Admin/Manager, contact the ISC. Refer to the Tips To Help Us Help You page for guidance.

If You Are a Former UW Employee...

Refer to the Resources For Former Employees page for guidance.

If You Are a Workday HCM Role-Holder...

This category applies if you hold HCM-related security roles in Workday such as (but not limited to):
– Academic Partner
– Costing Allocations Coordinator
– HCM Initiate 2
– HR Partner
– I-9 Coordinator
– Time and Absence Approver/Initiate

Refer to the ISC’s self-service Support Resources.
Then, if you still have a question, call/contact your Named Support Contact (NSC).
If your NSC cannot resolve your issue, work with them to contact the ISC. Refer to the Tips To Help Us Help You page for guidance.

If You Are a Named Support Contact...

If the issue will (or might) affect employee pay or benefits on the upcoming paycheck, contact the ISC; refer to the Tips To Help Us Help You page for guidance. Otherwise, refer to the ISC’s self-service Support Resources.
If you still have a question, contact the ISC – as a Named Support Contact, you have the option to open a ticket, or speak directly with your HCM Service Partner.