Integrated Service Center

How to Get Workday Help

Last updated Friday, October 4, 2019

Trying to figure out who to contact when you need assistance with HR, payroll and benefits questions or issues? Select the appropriate option below to determine where to start when you need Workday help.

Image from Employee Support Path comic

Select the image for a visual aid of the following steps:

1. Refer to the ISC’s self-service Support Resources.
2. If you still have a question, contact your HR administrator or manager.
3. Lastly, at the suggestion of your HR Admin/Manager, contact the ISC. Refer to the Tips for Getting ISC Help page for guidance.

This category applies if you hold security roles in Workday such as (but not limited to):
– Academic Partner
– Costing Allocations Coordinator
– HCM Initiate 2
– HR Partner
– I-9 Coordinator
– Time and Absence Approver/Initiate

Image from Workday Role Holder Support Path comic

Select the image for a visual aid of the following steps:

1. Refer to the ISC’s self-service Support Resources.
2. Then, if you still have a question, call/contact your Named Support Contact (NSC).
3. If your NSC cannot resolve your issue, work with them to contact the ISC. Refer to the Tips for Getting ISC Help page for guidance.

Image from NSC Support Path comic

Select the image for a visual aid of the following steps:

1. If the issue will (or might) affect employee pay or benefits on the upcoming paycheck, contact the ISC; refer to the Tips for Getting ISC Help page for guidance. Otherwise, refer to the ISC’s self-service Support Resources.
2. If you still have a question, contact the ISC – as a Named Support Contact, you have the option to open a ticket, or speak directly with your HCM Service Partner.