Integrated Service Center

How to Get Workday Help

Last updated Wednesday, June 13, 2018

Trying to figure out who to contact when you need assistance with HR, payroll and benefits questions or issues? Use these guides to determine where to start when you need Workday help.

If You Are a UW Employee…

Image from Employee Support Path comic
Select the image for a visual aid of the following steps:

1. Refer to the ISC’s self-service Support Resources.
2. If you still have a question, contact your HR administrator or manager.
3. Lastly, at the suggestion of your HR Admin/Manager, contact the ISC. Refer to the Tips for Getting ISC Help page for guidance.


If You Are a Workday Role-Holder or Unit Change Lead…

This category applies if you hold security roles in Workday such as (but not limited to):
– Academic Partner
Costing Allocations Coordinator
HCM Initiate 2
HR Partner
– I-9 Coordinator
– Time and Absence Approver/Initiate

Image from Workday Role Holder Support Path comic
Select the image for a visual aid of the following steps:

1. Refer to the ISC’s self-service Support Resources.
2. Then, if you still have a question, call/contact your Named Support Contact (NSC).
3. If your NSC cannot resolve your issue, work with them to contact the ISC. Refer to the Tips for Getting ISC Help page for guidance.


If You Are a Named Support Contact…

Image from NSC Support Path comic
Select the image for a visual aid of the following steps:

1. If the issue will (or might) affect employee pay or benefits on the upcoming paycheck, contact the ISC; refer to the Tips for Getting ISC Help page for guidance. Otherwise, refer to the ISC’s self-service Support Resources.
2. If you still have a question, contact the ISC – as a Named Support Contact, you have the option to open a ticket, or speak directly with an HCM Service Partner.


Sources of Workday Support

Refer to these pages for details about the sources of Workday support who play a role in the above scenarios: