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Integrated Service Center

Administrators’ Corner

Admins' News

Guidance: Preventing Creation of Erroneous/Duplicate Tickets

January 17, 2018

Whenever anyone on an email thread “replies all” to the original email on which the ischelp@uw.edu is an addressee, a brand new ticket is created at the ISC. This causes a backlog in the ISC ticket queue, slows down the processing of other tickets and produces confusion and frustration for users who are trying to track the progress of their case.

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New! User Guide for Hiring Emeritus Faculty

January 9, 2018

Just in time for emeritus designations, we are pleased to announce a new User Guide for hiring faculty with emeritus status.

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Principal Investigators Can Now View Costing Allocations

January 9, 2018

Per campus requests, Principal Investigators are now able to view their own Costing Allocation details in Workday. Previously, only managers and Workday security role holders could see this information. This new functionality allows PIs, especially those with multiple budgets, to more readily access information and track their grant funding.

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Clarification: Receiving Absence Approval Requests for Workers in Another Sup Org

January 8, 2018

Because Workday is configured to be Worker-based, rather than Position-based, absence approval requests for workers with multiple positions are routed to ALL of the worker’s Time and Absence Approvers for review. As a result, a Time and Absence Approver may receive absence approval request alerts for a position they do not supervise.

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Updates to Employee Summary Page for Costing Allocation Coordinators

January 8, 2018

To provide quicker access to specific information necessary for evaluating shift differentials, Costing Allocations Coordinators are now able to see both Work Shift and Job Family data on the employee’s Summary page in Workday.

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Upcoming Event

Winter Quarter in Workday

December 1, 2017
University of Washington Seattle, 98105 United States
Customized resources for navigating the winter hiring period!
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Known Issues

1 to 2 Month Delay Before Reversals Appear in MyFD – In Progress

Due to an integration issue, reversals are not automatically flowing to MyFD and require manual entry - it's taking approximately one to two months before Departments will see the credit in MyFD. Read more

240 Hour Alerts for Vacation Time Off – In Progress

We have discovered a new set of issues relating to these Workday-generated email alerts. Read more

FTE Changes Overwriting Merit Changes for Some Employees – In Process

Change-Job Data Change business process initiated BEFORE merit was loaded, and with effective dates AFTER merit was loaded, are overwriting the merit increase for some impacted employees.

Payroll to FAS Integration Failure – In Progress

A failed integration between Workday and FAS on October 5 has stalled the end of month close for September. Technical teams are working to fix the issue and intend to post the payroll on October 6. Units can still check payroll in Workday using the Earnings and Actuals reports (R0430 and R0431).

Retro Period Data Reporting Issues – In Progress

We are aware that current security restrictions in Workday surrounding retro period data reporting are impacting operations of campus units. The ISC and EDW are actively working on resolving this issue.

UW/HCA Integration – Resolved

This issue was resolved on August 10th. If you're still experiencing trouble, please contact the ISC.

Workday/UWHIRES Integration – Resolved

This issue was resolved on August 9th. If you're still experiencing trouble, please contact the ISC.

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