ISC UPDATE – The first week of Workday and ISC operations was very busy! The ISC logged more than 1,000 cases a day, averaging over 700 phone calls. We’re working hard to respond to all the cases and phone calls received.
If you’ve opened a ticket with the ISC, by email, phone, or drop-in, please sit tight.
We are making steady progress, triaging and addressing issues according to the day a case was opened and its urgency. Here’s how you can help us to help you:
- Please don’t open a new ticket for a case that’s already open. You will have received a confirmation email stating that your case has been opened. That means we know you’re waiting, and we will get back to you soon.
- If you receive an email from the ISC, please reply with the requested information promptly. This will keep your case moving towards resolution.
- Whenever you contact the ISC, by email or phone, please refer to the ticket number. Connecting you and a case that’s been opened helps us understand your needs and manage our workflow.
We expect that we will continue to receive a high volume of requests for help through the current payroll cycle. We will not be subdued! A commitment to providing exceptional customer service is our guiding principal. We’re delighted to be your partner in making the UW’s implementation of Workday an enduring success.
Thanks for your patience and understanding!