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Integrated Service Center

7-Step Process

The 7-Step Process is a UW model that breaks down what is required for change into more manageable parts and includes:

  • Gathering information.
  • Analyzing the current state of systems and identifying needed changes.
  • Preparing for new processes by developing communication plans, readiness plans, and training.
  • Testing new processes from end-to-end with the users’ needs in mind.
  • Providing training on new processes.
  • Implementing the new processes and evaluating what else is needed.
  • Making improvements.