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COVID-19 Update: Workday Support Available Online/Phone Only

Published on Thursday, March 26, 2020

In accordance with recommendations by Public Health – Seattle & King County to minimize large gatherings and encourage social distancing, as of Monday, March 16, the ISC has moved all Workday support to online or phone options only. Walk-in support at the UW Tower has been temporarily suspended.

Please email the ISC at ischelp@uw.edu or call us at (206) 543-8000 to submit a case.

Rest assured, during this time the ISC will continue to operate as usual during normal business hours (Monday-Friday, 8:00 am – 5:00 pm), with ISC staff working remotely. Payroll will continue to be processed according to the deadlines provided on the Campus HCM and Payroll Calendar, Workday transactions that require ISC approval will continue to be reviewed, and cases will continue to be answered and/or routed to the appropriate teams as necessary.

We appreciate your patience during this difficult and unprecedented time, and thank you for your understanding as we all work together to help protect the most vulnerable among us.

Common Questions

What if I need to pick up a check?
If you need to pick up a check, please contact us to make arrangements.

I’m a Named Support Contact (NSC); can I continue to contact my HCM Service Partners?
Absolutely! It’s business as usual for the HCM Service Partners! If you need assistance, as always, you’re welcome to email at ischelp@uw.edu. Service Partners will continue to be available by phone as well, so feel free to call their desk phone and if you are not able to reach them immediately, please leave a message so they can coordinate a call back to you via Zoom.

Where can I find more information about the UW’s response to COVID-19?
Information about telework and time off policies/guidance can be found at UWHR’s website.
Information about the University’s overall response can be found at the Novel Coronavirus & COVID-19: Facts and Resources page.