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Issue With Step-up Authentication in Workday

July 18, 2017

ISC ALERT – We are aware of an issue preventing some Workday users from using step-up authentication to access privileged information. After clicking OK to start a privileged session, the prompt for two-factor authentication appears as it should. After entering your login credentials, however, the “Authentication Required” screen remains, followed by the error “Stale Request.”

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Welcome to the ISC

July 17, 2017

We’re here to help! Explore this site for access to 24/7 self-service support for Workday, HR, benefits, and payroll transactions and processes. Use the Quick Link buttons above to browse our User Guide and Instructional Video libraries.

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We’re On It!

July 4, 2017

ISC UPDATE – The first week of Workday and ISC operations was very busy! The ISC logged more than 1,000 cases a day, averaging over 700 phone calls. We’re working hard to respond to all the cases and phone calls received.

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